Digimail – All you need to know about Digimail and CSC

Digimail is a mailing service that has been launched under the DIGITAL SEVA initiative by the Indian Government. Digimail mailing service was launched by CSC E-Governance. To understand well about Digimail, one needs to understand what CSC is. Well, CSC is an initiative of the Ministry of Electronics and ITor MeitY. CSC E-Governance was formed while keeping the Companies ACT, in the notice. It also monitors the Common Services Scheme. In the following article, we will focus on Digimail and how it works.


  1. What are CSC and Digimail?
  2. Guidelines of Digimail or CSC?
  3. Applying for Common Service Center (CSC) and Digimail Online?
  4. Applying online for the Common Service Centers or CSC and Digimail
  5. Resetting digimail password?
  6. What is CSC Connect?
  7. What is VLE in digital Seva?


What are CSC and Digimail?

To understand Digimail, let us first know what is CSC? Common Service Centres or CSC is defined as the physical facilities for delivering the Government of India e-Services to the rural and remote locations where availability of computers and the Internet was earlier negligible or mostly absent. They are a multiple-services-single-point model for providing the facilities for multiple transactions at any single geographical location.

CSCs are predominant access points for the delivery of essential public utility services, social welfare, and healthcare schemes, financial, education, and agriculture services, apart from the host of B2C services to citizens in the rural and remote areas of the country. It is also a pan-India network catering to the regional, geographic, linguistic, and cultural diversity of the entire country, thus enabling the Government’s mandate of the socially, financially, and digitally inclusive society.

The main purpose of the centers is to provide the physical facility for delivery of e-Services of the Government of India to many rural and remote locations. The CSC project facilitates citizens to avail of several services such as PAN, AADHAAR, Passport, Income Tax, Crop insurance, and so on.


Guidelines of Digimail or CSC?

CSC Guidelines offer a wide range of services which are listed below:

a) Agriculture Services including Agriculture, Horticulture, Sericulture, Animal Husbandry, Fisheries, Veterinary, and so on. 

b) Education and Training Services, including School, College, Vocational Education, Employment, etc.

c) Health Services, including Telemedicine, Health Check-ups, Medicines, etc.

d) Rural Banking and Insurance Services, including Micro-credit, Loans, Insurance, etc. 

e) Entertainment Services like Movies, Television, etc. 

f) Utility Services like Bill Payments, Online bookings, etc.

g) Commercial Services such as DTP, Printing, Internet Browsing, Village level BPO.


Applying for Common Service Center (CSC) and Digimail Online?

To apply online for Common Service Centers or CSC and Digimail online, one must assure the following things: 

1 The applicant has to be a citizen of India.

2 She or he must have a valid AADHAAR card.

3 She or he must have at least 150 sq. Feet of space, one personal computer or laptop, and Internet connection.


Applying online for the Common Service Centers or CSC and Digimail

1 First, open the CSC Portal i.e.,

2 Then, click on “Interested to become a CSC” option on the left side of the page.

3 Click on the Link given” For CSC Registration, Click Here”

4 Enter AADHAAR in the required box.

5 After this, choose the authentication Option from IRIS or Finger Print or OTP, then Click on “Proceed.”

6 Click on the Generate OTP option. 

(Personal details of an applicant will automatically get filled from the AADHAR database.)

7 Upload the Geo-tagged Image of the Centers.

8 Click on the SUBMIT Option.

Digimail’s mailing service by CSC mails you the login credentials on the email address mentioned in the Aadhaar Card. 

Using these credentials, you can easily log in to Digimail. On successful Login, you will see the confirmation mail either in the Inbox or Junk. You are then logged in; you will be guided over to the pin settings.

Upon clicking the pin settings, you will also receive an OTP on the registered mobile number. Now, you can create your own six-digit pin and complete this process. The account has been created.


Resetting Digimail password

In case one Forgets the password and needs to reset it, he or she needs to first enter the Aadhaar No., after which a captcha appears. On submission, the user will be redirected to the new page. Here on the first tab, the user will see the digimail address, and below it, he or she will get a Reset Gmail Password option.

While creating a new password, the user has to keep in mind the following things:

1 The password must be at least eight characters long.

2 The password must have at least one capital and one small letter, a number ( between 0-9), and a special character (@#$%&*).


What is CSC Connect?

Digital Seva Connect is known as a secure authentication system for connecting the users to services available on the Digital Seva portal. It is a facility available to several Service Access Provider or SAP Portals to allow CSCs to Login into the portals using the given unique CSC ID or password combination defined under the CSC Online Monitoring System.

Enter the username and password to authenticate Login and enjoy seamless access to the Digital Seva portal.

Check out the Digital Seva portal here.


What is VLE in digital Seva?

Village Level Entrepreneur or VLE is someone who works at the village level and also delivers all Government and other private services to the end-user through the means of CSC. In case VLEs have any issue regarding the CSE, they can register complaints through the Digital Seva Portal.

If any user is still facing the troubles receiving the digimail id or CSC login ID, in that case, he or she can contact directly to the department by sending the mail-in [email protected]address or can the call on toll-free helpline no. “1800-3000-3468” number.

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Pranjali is currently pursuing Literature with Psychology for my graduation from the University of Delhi, She has an admiration for writing and therefore wishes to bring it to the professional use. Writing of any type interests her thereby, adding sensitivity to the words in her life.

Disclaimer: The views, thoughts, and opinions expressed in the article have been curated for our audience and does not warrant a 100% accuracy. All the information mentioned in the article is subject to change according to the changing viewpoints. Feel free to reach us at [email protected] for any change or copyright issues.

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Pranjali is currently pursuing Literature with Psychology for my graduation from the University of Delhi, She has an admiration for writing and therefore wishes to bring it to the professional use. Writing of any type interests her thereby, adding sensitivity to the words in her life.

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